Welcome to the Fall edition of the Datalliance Newsletter. As you know, we held our 2nd annual Customer Forum in August. During my opening "Datalliance Update", I focused my comments on two primary topics:1) Datalliance growth over the past year, and 2) recent customer surveys.
Datalliance Growth
Over the past several years we have periodically updated you on the growth of Datalliance. Quantifying the growth of the Datalliance VMI service is one measure of our ongoing success and the market acceptance of our VMI solution. We generally measure "growth" based on sales dollar throughput, SKU's managed and locations managed. We have continued our consistent growth pattern of the past few years and are now processing $5B in sales transactions, managing 6.2 M SKU's and 4,600 locations. All of these measures have grown considerably over the past year and position Datalliance as one of the leading providers of VMI solutions.
To keep pace with this growth, we have continued to expand and upgrade our Datalliance staff. Over the past year we have added resources in Operations, Customer Care and Sales. These additions ensure that we will continue the high levels of reliability and customer service that you are accustomed to receiving.
Customer Surveys
Periodic customer surveys are a key component of our ongoing customer communication process. Through your responses to these surveys, we are able to monitor customer satisfaction for our Datalliance VMI service and our related services. I sincerely appreciate your participation in these surveys as the input provided on these surveys helps us define and prioritize future activities. During 2006 we conducted two separate customer surveys: 1) Datalliance Users, and 2) Project Managers.
Across both surveys 100% of the respondents were "satisfied" (60% very satisfied and 40% satisfied) with the Datalliance VMI service.
In the User survey, 100% of the respondents were satisfied with the Datalliance Customer Care and 97% found the system "easy to use". Along with the positive feedback, we also encouraged and received constructive feedback through these surveys. Four specific system enhancement requests surfaced from the survey. Three of these have already been implemented and the fourth is in process. Overall, 150 enhancements were initiated by a variety of sources (Users, Datalliance Customer Care, etc.) over the past year.
Datalliance Customer Forum --- 2007!
By all accounts, the recent Customer Forum was a success and provided significant value to all of the Datalliance customers who attended. We surveyed the attendees and 100% recommended that we hold the meeting again next year. Over 50% of the attendees rated their overall experience at the event as "excellent". I think one of the attendees summarized the event best by saying, "Excellent forum with relevant topics. Good interaction and exchange of information. A first-class meeting, by a first-class organization. I look forward to returning next year." Based on this positive feedback, we will definitely plan to hold the Datalliance Customer Forum again in 2007. We will forward specific dates in the future. Thanks again to all the customers who attended, participated in panel sessions, and provided us feedback to improve the program for next year.
As always, I encourage you to provide us with input on topics for future editions of this newsletter. Please feel free to contact me at carl@datalliance.com with your ideas and suggestions. I hope you enjoy the newsletter!
Carl Hall
President, Datalliance
|