Adopting a software solution that doesn’t have an established category is hard to justify. How do you determine if the vendor is selling what your organization needs? How do you tell who are the category leaders and who are the laggards? How do know the winning points and hidden weaknesses?
Unbiased view, crucial for the buying decision, is hard to come by. Therefore, such an opinion becomes a product by itself: global research firms, like IDC and Gartner are assigning thousands of vendor-neutral researchers to analyze companies’ strengths, limitations, and their position on a market map. This is what they are selling to decision-makers trying to navigate the software solutions maze.
Getting on research firms’ radars offers a huge advantage: customers can buy with confidence, because they clearly see strength, limitations, and market position. However, it’s a complex and highly competitive process: there is a whole range of different benchmarks a company must meet to be considered for a foundational research report.
IDC MarketScape: Worldwide Multi-Enterprise Supply Chain Commerce Network 2018 Vendor Assessment is a great example. IDC, a global research powerhouse, analyzes companies in two primary categories: capabilities and strategies. They also throw in an important subjective factor: customer satisfaction.This is important as it evaluates supply chain network vendors on how they deliver value today (capabilities) and how they are preparing for future customer needs (strategies). Vendors that rank high in both criteria and keep their customers happy are labeled as “Leaders” and are in the upper-right section of the chart. In addition to using their vendor assessment scores, IDC recommends “manufacturers, retailers, or wholesalers looking to participate in multi-enterprise supply chain commerce networks” keep these key points in mind:
- Take your time in evaluating your vendors
- Be clear about the need
- Look for vendors that have experience in market segment and have the established network scale
- Consider if the new system will integrate with or replace your current applications
- Ensure that the vendor has the existing and future functionalities that you will likely need
If you are reviewing supply chain solution vendors, IDC advises manufacturing and retail organizations to consider TrueCommerce when are they are “looking for a vendor of both SCCN (supply chain commerce network) and SCM (supply chain management) applications.” The report authors also describe TrueCommerce as the vendor that “offers a true partnership for their customers and has become an extension of their internal staff and resources to manage their supply chains. This ‘releases’ resources to explore more strategic avenues for their business.”
Contact us today to discuss the IDC MarketScape report or to ask questions on how we can help you do business in every direction.